custom orders: please contact us if there's a particular kimono you'd like in another color/fabric/shape available in the shop. the turnaround for custom orders is usually 2-3 days depending on the piece.
shipping: we now offer FREE SHIPPING on orders for $200 and up! all items are shipped within 3 days of purchase. domestic shipping is via USPS and take 2-3 days.
International packages are shipped via DHL which takes 3-5 business days. Please provide a phone number in notes so DHL may contact you if neccessary when your package has arrived. Customers are responsible for customs rates within their own country. A tracking number will be provided once the order is shipped.
returns: most of our pieces are made to order so please read descriptions and measurements and ask any questions before making your purchase. we will offer an exchange or store credit only *excluding our bottoms and vintage items, those are final sale. if for any reason you are not happy with your purchase please contact us within 24 hours.
Customers are responsible for shipping and handling charges on returned items. We want this to be a lovely experience for all!
kimono care: each piece is steamed individually before shipping but of course during the travel process it's bound to get wrinkled so for best results, steam (especially fringe) to get them really straight and flowing beautifully. dry cleaning or gentle hand wash line dry is recommended.
***GIRL ON A VINE TAKES PRIDE IN ALWAYS USING THE FINEST QUALITY REAL SILK RAYON VELVET, PLEASE WATCH OUT FOR THE IMITATIONS/FAKES ""SILK RAYON BLEND"", WHICH ARE ACTUALLY POLYESTER