ZIP PAYMENTS (PREVIOUSLY QUADPAY)
Step 1: Choose Zip Payments at checkout! Use your credit or debit card. Your card is charged automatically and there are no fees if you pay on time.
Step 2: Complete Checkout. No long forms and Instant approval
Step 3: Pay Over 4 equal payments. Enjoy your new clothes right away!
WHAT DOES IT COST A CUSTOMER TO USE
If a customer pays on time, there is never a cost to using QuadPay.
ARE THERE LATE FEES?
We only charge a $7 fee on a late payment that’s seven days overdue. We reserve the right to charge a further $7 fee, if the customer remains late 14 days after the original payment due. $14 is the maximum a customer will ever be charged for an individual order.
IS THERE A HARD CREDIT CHECK?
WHO CAN USE QUADPAY?
WHERE CAN A CUSTOMER REVIEW THEIR ORDER?
Customers can login to the customer portal to review their order, update their payment details and make additional payments here: https://customer.quadpay.com/
CAN CUSTOMERS CHANGE A PAYMENT DATE?
Customers can request to move a payment date moved by contacting firstname.lastname@example.org. Please note, it can take 24-48 hours for the update to be reflected.
If a customer does miss a payment, as long as they pay within 7 days of the payment date they won’t be charged a late fee.
IS THERE A LIMIT TO HOW MUCH A CUSTOMER CAN SPEND ON
Zip Payments does not approve every order. QuadPay’s automated system takes into account various factors to determine whether customers are approved and what spend limit we can provide customers with.
Zip Payments will charge the customer 25% of the purchase amount at the time of the transaction. If the customer don't have this available their order won't go through.
If a customer is a repeat purchaser and have made all their repayments in time, there is a good chance they will receive a higher limit than somebody who is a new customer.
If they have multiple orders that are not fully paid off with QuadPay it can help to pay off orders in advance. This can sometimes increase the amount you can spend.
QuadPay also look at the total value of the order and can deny transactions if they exceed certain limits.
A customer wants to know when their next payment is due
Customers can view or make a manual payment in their customer portal https://customer.quadpay.com/
A customer needs to update their payment details
Customers can update their payment information in the https://customer.quadpay.com/
What information does
Zip Payments need from a customer?
For initial sign up we only need your date of birth, mobile number, and either a debit or credit card. After that we only need you to enter your mobile number to make a purchase through QuadPay. QuadPay is completely secure.